All Guild Mortgage employees and customers can access the shop at shop.guildmortgage.com

As an employee, you can log in using your Microsoft Azure login credentials (employee email + password) to access additional products, payment options, and features.

Yes! All employees have the opportunity to shop products, collections, and purchase swag using Credit Card, Guild Credits, or BDAP Invoicing.

Guild Credits are designed for internal gifting, such as employee rewards, promotions, or bonuses. They’re ideal for team members within Guild.

Gift Cards, on the other hand, are better suited for external gifting, such as clients or partners. While gift cards use promo codes, managing these codes can become complex.

For a streamlined experience, we recommend emailing us directly if you’d like to apply Guild Credits in the Shop. Simply provide the employee’s email, credit amount, and cost center, and we’ll take care of the rest.

Important Note: Please ensure each recipient has logged into the store before credits are applied. Logging in creates a new account that can receive credits.

Guild Credits are assigned to your account for a number of reasons (Promotions, Activations, Giveaways, Branch Rewards, etc.). The credits are only available to be spent on the Guild Shop.

• You may use your Guild Credits towards any item in the shop.
• All items are in US Dollars.

If you are using your Guild Shop credit and the credit does not cover the full amount of the order, there's just one additional step!

• You will follow the prompts to complete your order, select the radio dial to use your 'Guild Credits' , and then click the Complete order button. At this point, you will receive a follow-up email from GB Pro to pay the remaining balance via a secondary payment method (i.e., BDAP or credit card).
• Once you complete the payment, your order will be confirmed and processed! You'll receive a confirmation by email for your order.

No. Your Guild Credits do not expire and can be redeemed at any time after receiving them.

Please contact a manager, supervisor, or leadership team member about how to acquire or send someone Guild Credits.

No. Your Guild Credits can only be used in the Guild Shop and are not transferable, refundable, or redeemed for monetary value.

No. Guild Credits are assigned to employees only and cannot be transferred or donated.

Any unused Guild Credits will remain in your account for the duration of the Guild Shop. Guild Credits do not expire.

Unused Guild Credits will be returned to Guild Mortgage.

When you place your order, we will send you an order confirmation email from guildshop@gbpro.net. Check your spam folder if you don’t see your order confirmation. If you still can’t locate your order confirmation, please email us at guildshop@gbpro.net.

Most in-stock items ship within 1-2 business days. Customized or bulk orders can take up to 5-7 business days.

All domestic orders usually arrive in 2-3 business days.

Your order will ship from our fulfillment centers in Dallas, TX - Los Angeles, CA - Seattle, WA via UPS shipping services. Please allow 2-8 business days for your gift to arrive at its destination depending on your delivery address. In the event of bad weather, natural disasters, or other uncontrollable events that may affect UPS shipping services, your shipment may be delayed. We will do our best to ensure your shipment arrives on time, but once it leaves our fulfillment center, the care of your gift is in the hands of our shipping carrier. We're not responsible for carrier delays.

Yes! All orders can be shipped to a PO Box, if necessary.

We do not offer International Shipping at this time. For a custom request, please contact guildshop@gbpro.net.

Yes, you are responsible for any shipping and tax associated with your order. Guild Credits and BDAP can be applied towards product, shipping, and tax at checkout.

Yes. For most Guild products, we do not offer Free Shipping at this time. Some exclusions apply.

Yes. Just make sure you enter the correct shipping address and notify your office team or mailroom so they can be on the lookout for your order, and you can arrange for an appropriate time to pick it up. We’re not responsible for locating packages delivered to offices.

We strive to ensure you’re satisfied with your purchase, and we offer a straightforward return process for eligible items.

tems must be returned within 15 days of receipt, unused, and in their original packaging.

Process for Returns:

1. Contact Us: Email guildshop@gbpro.net with your order number and reason for the return.
2. Return Authorization: Our team will provide you with instructions and a return label if eligible.
3. Refund: Once the item is received and inspected, a refund will be processed, minus any applicable restocking fees.

For questions or assistance with returns, don’t hesitate to reach out to our team at guildshop@gbpro.net

We’re happy to accept returns! For a sizing exchange, please note that returns are not eligible for direct exchanges; you will need to place a new order for the desired size. To help with sizing, please review our size guide before submitting your order.

Return Window: Items must be returned within 15 days of receipt to qualify.

Damaged or Incorrect Items: If your item arrived damaged or was incorrectly shipped, please email us at guildshop@gbpro.net within 15 days of receipt for assistance.

We do not accept returns or exchanges unless the item is damaged or defective. To report a damaged or incorrectly shipped item, please email us at guildshop@gbpro.net within 15 days of receipt.

Yes! When your order is out for shipment, we’ll send a shipping confirmation email to your work email with a tracking number.

Once your order is out for shipment, we’ll send you a shipping confirmation email with a tracking number.

Please contact us immediately at guildshop@gbpro.net to report an incorrect shipping address. We'll reroute the gift to the correct address if the package is still en route or work with you to make sure you receive your order.

Please contact us immediately at guildshop@gbpro.net to report a missing shipment. We will work with you to make sure you receive your order.

Please contact us immediately at guildshop@gbpro.net to determine if your order can be changed prior to order processing and shipment.

Order processing begins after you click the submit button, so it may not be possible to cancel your order. Please contact us at guildshop@gbpro.net to determine if your order can be canceled prior to order processing.

Please contact us immediately at guildshop@gbpro.net to report an incorrect or missing item in your order. We will work with you to make sure you receive your correct order. Our goal is 100% accuracy.

If your gift arrived with one or more damaged or defective items, please contact us at guildshop@gbpro.net. We’ll send a replacement ASAP. Please note that for limited quantity items or items that are out of stock, we’ll work with you to send a replacement of equal value.

It is very important that you document the damaged - please take photos of the box, the shipping label, and all contents.